Leading starts with listening. Here are some phrases that may help you get to the bottom of things:
“Tell me more.”
“Is there anything else?”
“What should I have asked you that I didn’t ask you?”
“How do you know you know that?”
What do you expect of me?”
“How do you see this?
“What can you do about that?”
“Who are your stakeholders in this?”
“I’d like to hear from someone who sees this differently from me.”
“Does anyone see this differently?”
Everyone has a deep need to feel special (me too!). Asking questions is one great way to do this. More asky; Less talky.
Now go kick some butt.